Grawio Banjari Industries Private Limited ("we", "us", or "our") operates Grawio.in (the "Site"). We are committed to protect your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, purchase our products (ERP, K12 ERP, College ERP, Coaching ERP, Enterprise Resource Planning (ERP) solutions, eCommerce solutions, Artificial Intelligence (AI) solutions, HRMS, HCM and Marketing Services. ), or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Effective Date" of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted.
Collection of Your Information
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
Personal Data Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site, such as online chat and message boards. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of our Site.
Derivative Data Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
Financial Data Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or make store credit a good or service via the Site. We store only the last four digits of your credit/debit card number, and do not store full card details. All payment processing is handled by secure third-party gateways (e.g., Razorpay, PayPal).
Facebook Permissions We may request access to certain permissions from you via Facebook, such as your public profile, friends list, email address, and birthday. This is to enable features like social login and sharing test results.
Mobile Device Data Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Site from a mobile device.
Third-Party Data Information from third parties, such as personal information or network friends, if you connect your information to the third party, for example through Facebook or Google login.
Data From Contests, Giveaways, and Surveys Personal and other information you may provide when entering contests or giveaways and/or responding to surveys.
Use of Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:
- Create and manage your account.
- Deliver targeted advertising, newsletters, and other personalized content.
- Compile anonymous statistical data for internal use and for sharing with affiliates.
- Email you regarding your account or order.
- Enable user-to-user communications.
- Fulfill and manage purchases, orders, payments, and other transactions related to the Site.
- Generate a personal profile about you to make future visits to the Site more personalized.
- Increase the efficiency and operation of the Site.
- Monitor and analyze usage and trends to improve your experience with the Site.
- Notify you of updates to the Site.
- Offer new products, services, and/or recommendations to you.
- Perform other business activities as needed.
- Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
- Process payments and refunds.
- Process transactions and send you an invoice.
- Respond to your inquiries.
- Request feedback and contact you about your use of the Site.
- Resolve disputes and troubleshoot problems.
- Send you a newsletter.
- Send promotional emails or SMS about our products (e.g., new Features in ERP and Ecommerce and HRMS).
- Track progress on exam preparation and provide performance analytics.
Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
By Law or to Protect Rights If we believe the release of information about you is necessary to comply with the law (e.g., under the Information Technology Act, 2000 and Digital Personal Data Protection Act, 2023 in India), such as to comply with a subpoena, or similar legal process, or respond to a government request.
Affiliates We may share your information with our affiliates for marketing, analytics, and operational purposes.
Third-Party Service Providers We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
Marketing Communications With your consent, or as permitted by law, we may share your information with third-party marketing partners for co-marketing opportunities.
Third-Party Advertisers We may use third-party advertising companies to serve ads when you visit the Site. These companies may use information about your visits to the Site and other websites that are contained in web cookies in order to provide advertisements about goods and services of interest to you.
Other Third Parties We may share your information with advertisers and investors for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes, either pursuant to your direct opt-in or inferred from your interactions with us.
Tracking Technologies
Cookies and Web Beacons We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site. You may not decline web beacons. However, they can be rendered ineffective by declining all cookies or by changing your web browser settings to notify you each time a cookie is set on your computer.
Google Analytics The Site may use Google Analytics to analyze traffic. Google Analytics uses cookies to collect standard internet log and visitor information in an anonymous form. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We do not link this anonymously collected data to identifiable personal information.
Data Security
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
Policy for Children
We do not knowingly solicit information from or market to children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at [support@grawio.in]. We will delete such information from our files within a reasonable period of time.
Options for Non-Disclosure
Opt-Out of Marketing You may opt-out of marketing emails by clicking the "unsubscribe" link at the bottom of any marketing email.
Data Retention We retain your information for the duration of your subscription plus 30 days post-cancellation, or as required by law.
1. Company Information
Legal Name: Grawio Banjari Industries Private Limited
Business Nature: Technology, Software, AI, ERP, eCommerce, and Digital Marketing Services
Jurisdiction: Gurgaon
2. Scope of This Privacy Policy
This Privacy Policy applies to:
- All websites and domains owned or operated by the Company
- All subdomains, applications, portals, dashboards, and software platforms
- All online and offline interactions related to our Services
- All customers, institutional clients, partners, vendors, and end users
3. Information We Collect
3.1 Personal Information
We may collect personal information including, but not limited to:
- Full name
- Email address
- Mobile number
- Postal address
- Organization or institution name
- Designation and role
- Login credentials (username, encrypted passwords)
- Payment and billing details (processed via authorized payment gateways)
3.2 Institutional and Student Data (ERP Services)
For K12 ERP, College ERP, Coaching ERP, and ERP platforms, we may process:
- Student names, IDs, academic records, attendance, examination data
- Parent or guardian contact details
- Teacher and staff records
- Institutional administrative and operational data
Such data is processed strictly on behalf of the institution under contractual obligations.
3.3 Technical and Usage Information
We automatically collect certain technical data such as:
- IP address
- Browser type and version
- Device information
- Operating system
- Log files, timestamps, and access data
- Usage behavior and interaction patterns
3.4 Marketing and Communication Data
- Inquiry forms and lead information
- Communication preferences
- Campaign interaction data
- Feedback, surveys, and support tickets
4. How We Use Information
We use collected information for legitimate business purposes, including:
- Providing, operating, and maintaining our Services
- User authentication and access management
- Academic and administrative processing through ERP systems
- Customer onboarding, account management, and support
- Billing, invoicing, and payment processing
- Product improvement, analytics, and performance optimization
- AI model operations, automation, and personalization
- Marketing, promotional communication, and lead nurturing
- Compliance with legal and regulatory obligations
5. Legal Basis for Processing
We process personal data based on one or more of the following:
- User consent
- Contractual necessity
- Legal obligations
- Legitimate business interests
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Improve website functionality
- Analyze traffic and user behavior
- Remember user preferences
- Enhance security
Users may control or disable cookies through browser settings. Disabling cookies may affect certain features.
7. Data Sharing and Disclosure
We do not sell or rent personal data. Information may be shared only in the following cases:
7.1 Service Providers
With trusted third-party vendors who assist in:
- Cloud hosting
- Payment processing
- Email and communication services
- Analytics and monitoring
7.2 Legal and Regulatory Authorities
When required by law, regulation, court order, or government request.
7.3 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of assets, data may be transferred subject to confidentiality safeguards.
8. Data Storage and Security
We implement industry-standard security measures including:
- Secure servers and encrypted databases
- Role-based access control
- Secure APIs and authentication mechanisms
- Regular system monitoring and updates
Despite robust safeguards, no system is completely secure. Users acknowledge and accept this risk.
9. Data Retention
We retain personal data only for as long as necessary to:
- Fulfill the purpose for which it was collected
- Meet legal, regulatory, or contractual requirements
- Resolve disputes and enforce agreements
10. User Rights
Subject to applicable laws, users may have the right to:
- Access their personal data
- Request correction or updates
- Request deletion or restriction of processing
- Withdraw consent (where applicable)
Requests may be subject to verification and legal limitations.
11. Third-Party Links and Integrations
Our Services may contain links to third-party websites, tools, or integrations. We are not responsible for the privacy practices or content of such third parties.
12. Children’s Privacy
Our Services are primarily intended for institutional and professional use. For ERP platforms involving minors, data is collected and processed solely under authorization of educational institutions and guardians, in compliance with applicable laws.
13. AI and Automated Processing
Our AI solutions may use data to:
- Automate workflows
- Generate insights and recommendations
- Improve operational efficiency
AI processing is designed to support decision-making and does not replace human oversight.
14. Marketing Communications
Users may receive service-related or promotional communications. Opt-out options are provided where legally required. Transactional and service notifications may continue.
15. International Data Transfers
Data may be processed or stored on servers located in India or other jurisdictions. We ensure appropriate safeguards for cross-border data transfers.
16. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective upon posting. Continued use of the Services constitutes acceptance of the revised policy.
This Privacy Policy is legally binding and governs all interactions with Grawio Banjari Industries Private Limited and its Services.
Rights Under Data Protection Laws
As an Indian company, we comply with the Digital Personal Data Protection Act, 2023. You have the right to:
- Access, update, or delete your personal data.
- Withdraw consent at any time.
- Lodge a complaint with the Data Protection Board of India.
Contact us at [support@grawio.in] to exercise these rights.
Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
Grawio Banjari Industries Private Limited