These Terms and Conditions ("Terms") govern the access to and use of all websites, applications, software platforms, products, and services (collectively, the "Services") provided by Grawio Banjari Industries Private Limited ("Company", "we", "our", "us").
By accessing, registering for, purchasing, or using any of our Services, you ("User", "Client", "Customer", "you") agree to be legally bound by these Terms. If you do not agree, do not access or use the Services.
1. Company Information
Legal Name: Grawio Banjari Industries Private Limited
Business Domain: ERP Solutions, K12 ERP, College ERP, Coaching ERP, eCommerce Solutions, Artificial Intelligence (AI), Marketing Services
Jurisdiction: India
2. Scope of Services
The Company provides, but is not limited to, the following:
K12 ERP solutions for schools
College and University ERP solutions
Coaching and Training Institute ERP
Enterprise Resource Planning (ERP) software
eCommerce website and platform solutions
Artificial Intelligence–based tools and automation
Digital and performance marketing services
Specific features, pricing, service levels, and deliverables may vary based on written agreements, proposals, or subscription plans.
3. Eligibility and Authority
Users must be at least 18 years of age or authorized representatives of an institution or organization.
Institutions confirm they have obtained all required permissions from students, parents, staff, and stakeholders.
The Company assumes no liability for unauthorized data provided by institutions.
4. User Accounts and Responsibilities
Users are responsible for maintaining the confidentiality of login credentials.
Users are fully responsible for all activities performed through their accounts.
Unauthorized use must be reported immediately.
The Company reserves the right to suspend or terminate accounts for violations.
5. Subscription, Pricing, and Payments
Services may be offered on subscription, license, or project basis.
All fees are exclusive of applicable taxes unless stated otherwise.
Payments must be made within the agreed timelines.
Payment processing is handled via authorized payment gateways.
Failure to pay may result in service suspension or termination.
6. Refunds and Cancellations
Fees paid are non-refundable unless explicitly stated in a separate Refund Policy or written agreement.
Subscription cancellations do not entitle users to prorated refunds.
One-time setup, customization, onboarding, and implementation fees are non-refundable.
7. License and Usage Rights
The Company grants a limited, non-exclusive, non-transferable, revocable license to use the Services.
Users shall not copy, modify, reverse engineer, resell, sublicense, or distribute the Services.
All intellectual property remains the exclusive property of the Company.
8. Data Ownership and Responsibilities
Institutions retain ownership of their data.
The Company acts as a data processor for institutional ERP data.
Users are responsible for the accuracy, legality, and integrity of uploaded data.
The Company is not responsible for data loss caused by user actions or third-party failures.
9. AI and Automated Systems
AI features are provided as decision-support tools only.
Outputs generated by AI are informational and may require human validation.
The Company disclaims liability for decisions made solely based on AI outputs.
10. Marketing Services Disclaimer
Marketing results depend on market conditions, budgets, platforms, and user actions.
The Company does not guarantee leads, sales, rankings, or revenue.
Platform policy changes (Google, Meta, etc.) are outside Company control.
11. Service Availability and Support
Services are provided on an "as-is" and "as-available" basis.
Planned maintenance and downtime may occur.
Support response times may vary based on service plans.
12. Third-Party Integrations
Services may integrate with third-party platforms.
The Company is not responsible for third-party services, outages, or policy changes.
Use of third-party services is governed by their respective terms.
13. Confidentiality
Both parties agree to maintain confidentiality of proprietary information.
Confidential obligations survive termination of services.
14. Limitation of Liability
The Company shall not be liable for indirect, incidental, consequential, or punitive damages.
Total liability shall not exceed the fees paid by the User in the preceding 3 months.
15. Indemnification
Users agree to indemnify and hold harmless the Company from claims arising due to:
Violation of these Terms
Data misuse or unauthorized access
Breach of applicable laws
16. Suspension and Termination
The Company may suspend or terminate services without notice for violations, non-payment, or legal risk.
Upon termination, access rights cease immediately.
17. Force Majeure
The Company is not liable for failure or delay caused by events beyond reasonable control including natural disasters, government actions, cyber incidents, or infrastructure failures.
18. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India. Courts located in India shall have exclusive jurisdiction.
19. Modifications to Terms
The Company reserves the right to modify these Terms at any time. Continued use of Services constitutes acceptance of revised Terms.
Payment, Refund & Cancellation Policy
This Payment, Refund & Cancellation Policy ("Policy") governs all payments, refunds, and cancellations related to the products and services provided by Grawio Banjari Industries Private Limited ("Company", "we", "our", "us"). This Policy is drafted in compliance with applicable provisions of the Information Technology Act, 2000, relevant GST laws, and payment gateway requirements.
By making a payment or using our Services, you ("Client", "Customer", "User") agree to be bound by this Policy along with our Terms and Conditions and Privacy Policy.
1. Scope of Services Covered
This Policy applies to all payments made for, but not limited to:
K12 ERP
College ERP
Coaching ERP
Enterprise Resource Planning (ERP) solutions
eCommerce solutions
Artificial Intelligence (AI) solutions
Marketing and digital services
Custom development, implementation, onboarding, and support services
2. Pricing and Payments
All prices are communicated in advance through proposals, invoices, or online checkout pages.
Payments may be collected as one-time fees, milestone-based payments, or recurring subscriptions.
All amounts are exclusive of applicable GST, unless explicitly stated otherwise.
GST invoices will be issued in accordance with Indian tax laws.
Payments are processed securely via authorized payment gateways.
The Company does not store customer card, UPI, or banking details.
Failure to complete payment within agreed timelines may result in suspension or delay of services.
3. 30-Day Money-Back Guarantee
The Company offers a 30-day money-back guarantee from the date of first successful payment.
Refund requests must be submitted in writing within 30 calendar days of payment.
After completion of 30 days, no refunds shall be provided under any circumstances.
This guarantee is designed to provide reasonable assurance to clients while safeguarding operational costs.
4. Refund Eligibility and Conditions
Refunds within the 30-day window are subject to the following conditions:
The request must clearly state the reason for dissatisfaction.
The Client must cooperate reasonably with the Company to resolve issues before requesting a refund.
Refunds are not applicable once the service has been substantially delivered, customized, or deployed.
One-time setup fees, onboarding charges, customization work, and third-party costs may be deducted, where applicable.
Approved refunds will be processed to the original payment method through Payment Gateway within 7–10 working days, subject to banking timelines.
5. No Refund After 30 Days
Once 30 days have elapsed from the payment date, all payments become non-refundable.
This includes subscriptions, licenses, implementation fees, renewals, upgrades, and add-on services.
This clause is final and binding.
6. Cancellation Policy
6.1 Subscription Services
Clients may cancel subscriptions by providing written notice.
Cancellation will stop future billing cycles.
No prorated or partial refunds will be issued for unused periods.
6.2 Project-Based Services
Cancellation after project initiation does not entitle the Client to a refund.
Work completed up to the date of cancellation will be billed in full.
7. Project Delivery and Timelines
Project timelines are dependent on timely availability of complete and accurate data, content, approvals, and inputs from the Client.
Once the Client provides proper and complete data, the Company will make best efforts to deliver services within the estimated timelines.
Due to the technical nature of software development, integrations, third-party dependencies, and unforeseen technical issues, delivery timelines cannot be guaranteed.
Timelines are indicative and subject to change based on project complexity and external factors.
The Company commits to proactive communication and will always aim to deliver projects on or before estimated timelines, wherever reasonably possible.
8. Non-Refundable Scenarios
Refunds shall not be provided in the following cases:
Delays caused by Client-side dependencies or approvals
Changes in scope requested after project initiation
Third-party platform issues, API limitations, or policy changes
Force majeure events
Dissatisfaction based on subjective expectations not defined in the agreed scope
9. Chargebacks and Disputes
Clients are encouraged to contact the Company before initiating chargebacks.
Unjustified chargebacks may result in account suspension and legal action.
The Company reserves the right to submit this Policy, service logs, and agreements as evidence in dispute resolution with Razorpay or financial institutions.
10. Compliance with IT Act, 2000
This Policy is published in compliance with the Information Technology Act, 2000 and applicable rules governing electronic commerce, consumer protection, and digital contracts in India.
11. Policy Updates
The Company reserves the right to update or modify this Policy at any time. Updates will be effective upon publication on our website. Continued use of Services constitutes acceptance of the revised Policy.
Service Level Agreement (SLA)
This Service Level Agreement ("SLA") defines the service standards, responsibilities, and commitments governing the delivery of services by Grawio Banjari Industries Private Limited ("Company", "we", "our", "us") to its clients ("Client", "Customer", "you").
This SLA applies to all paid services unless otherwise agreed in writing and must be read in conjunction with the Company’s Terms & Conditions, Privacy Policy, and Payment, Refund & Cancellation Policy.
1. Scope of Services Covered
This SLA applies to the following offerings:
K12 ERP
College ERP
Coaching ERP
Enterprise Resource Planning (ERP) solutions
eCommerce platforms and solutions
Artificial Intelligence (AI) solutions
Marketing and digital services
Custom development, integrations, implementation, and support
2. Service Availability (Uptime Commitment)
The Company targets 99% service availability on a monthly basis for hosted platforms.
Scheduled maintenance windows may result in temporary downtime and do not count toward uptime calculations.
Emergency maintenance may be performed without prior notice where required for security or stability.
Uptime excludes outages caused by third-party providers, force majeure events, or Client-side issues.
3. Support Hours
Standard Support: Monday to Saturday, 10:00 AM to 6:00 PM (IST), excluding public holidays
Support Channels: Email, ticketing system, or other designated communication channels
Onsite support or extended hours support is subject to separate commercial agreement
4. Incident Severity Levels and Response Targets
Severity LevelDescriptionInitial Response TimeTarget Resolution Time
Critical
Complete service outage or major functionality unavailable
Within 4 business hours
1–2 business days
High
Significant degradation of service
Within 8 business hours
2–3 business days
Medium
Partial issue with workaround available
Within 24 business hours
3–5 business days
Low
Minor issues, cosmetic defects, or enhancement requests
Within 48 business hours
As per roadmap
Response and resolution timelines are targets, not guarantees.
5. Client Responsibilities
To ensure service continuity and timely delivery, the Client agrees to:
Provide accurate, complete, and timely data, content, and approvals
Nominate a single point of contact for coordination
Ensure internal readiness and user training
Comply with system requirements and usage guidelines
Delays caused by Client dependencies will proportionately extend timelines.
6. Project Delivery and Milestones
Project timelines are estimated based on defined scope and Client inputs.
Once complete and proper data is provided, the Company will use best efforts to deliver within agreed timelines.
Due to technical complexity, integrations, third-party dependencies, and unforeseen issues, delivery timelines are indicative and not guaranteed.
7. Change Management
Any change in scope, features, integrations, or requirements must be requested in writing.
Approved changes may impact timelines, pricing, and delivery schedules.
Change requests are executed only after mutual written confirmation.
8. Data Protection and Security
The Company implements industry-standard security measures.
The Client remains responsible for access control, credential management, and internal misuse.
The Company acts as a data processor for institutional data unless otherwise agreed.
9. Exclusions (What This SLA Does Not Cover)
This SLA does not apply to:
Client-side internet, hardware, or device issues
Third-party service outages (cloud providers, payment gateways, APIs)
Issues arising from unauthorized modifications or misuse
Force majeure events
Free or trial services unless explicitly stated
10. Service Credits
Service credits, if any, must be explicitly agreed in a written commercial agreement.
This SLA does not automatically entitle the Client to financial compensation or refunds.
11. Escalation Matrix
Escalations must follow this order:
Support Team (via official support channel)
Account Manager (if assigned)
Management Review (written escalation)
12. Suspension of Services
The Company reserves the right to suspend services in case of:
Non-payment or breach of payment terms
Security threats or misuse
Legal or regulatory risk
13. Term and Termination
This SLA remains effective for the duration of the service agreement.
Termination of services automatically terminates this SLA.
14. Limitation of Liability
The Company shall not be liable for indirect, incidental, or consequential damages.
Liability, if any, is limited as defined in the Terms & Conditions.
15. Governing Law and Jurisdiction
This SLA shall be governed by and interpreted in accordance with the laws of India. Courts in India shall have exclusive jurisdiction.
16. Amendments
The Company reserves the right to amend this SLA at any time. Updates will be effective upon publication or written notification.
Data Processing Agreement (DPA)
This Data Processing Agreement ("DPA") is entered into between Grawio Banjari Industries Private Limited ("Data Processor", "Company", "we", "our", "us") and the customer, institution, or organization using the Company’s services ("Data Controller", "Client", "you").
This DPA forms an integral part of and is incorporated by reference into the Company’s Terms & Conditions, Privacy Policy, and any applicable service agreement or order form.
1. Purpose and Scope
This DPA governs the processing of personal data by the Company on behalf of the Client in connection with the provision of services including K12 ERP, College ERP, Coaching ERP, ERP solutions, eCommerce solutions, AI solutions, and Marketing Services.
The Company processes personal data solely on documented instructions of the Client and in accordance with applicable data protection laws, including the Information Technology Act, 2000, associated rules, and the Digital Personal Data Protection Act, 2023 (DPDP Act).
2. Definitions
Personal Data: Any data relating to an identifiable individual as defined under applicable law.
Sensitive Personal Data: As defined under Indian data protection laws.
Processing: Any operation performed on personal data including collection, storage, use, disclosure, or deletion.
Data Controller: The Client who determines the purpose and means of processing.
Data Processor: The Company processing data on behalf of the Client.
3. Roles and Responsibilities
3.1 Client (Data Controller)
Determines the purposes and lawful basis for processing personal data
Ensures lawful collection of data and obtaining required consents
Provides documented processing instructions
Is responsible for data accuracy and legality
3.2 Company (Data Processor)
Processes personal data only on documented instructions of the Client
Does not use personal data for purposes other than service delivery
Implements reasonable security safeguards
4. Categories of Data Subjects and Data
4.1 Data Subjects
Students
Parents or guardians
Teachers, faculty, and staff
Administrative personnel
End users, customers, and leads
4.2 Categories of Personal Data
Identification details (name, ID numbers)
Contact information (email, phone number, address)
Academic and attendance records
Login and access credentials
Transactional and communication data
5. Data Processing Obligations
Data is processed only for the duration and scope of the agreed services
The Company shall not sell or disclose personal data to unauthorized parties
Access to data is limited to authorized personnel only
6. Security Measures
The Company implements industry-standard technical and organizational measures, including:
Encrypted data storage and transmission
Role-based access control
Secure authentication mechanisms
Regular system monitoring and updates
The Client acknowledges that no system is completely secure.
7. Sub-Processors
The Company may engage third-party sub-processors (e.g., cloud hosting, email, payment gateways)
The Company remains responsible for compliance of its sub-processors
Use of sub-processors is subject to confidentiality and security obligations
8. Data Breach Management
The Company shall notify the Client within a reasonable timeframe upon becoming aware of a personal data breach
Notification will include known details of the breach and mitigation steps
The Client remains responsible for regulatory notifications unless otherwise required by law
9. Data Subject Rights
The Company shall assist the Client in responding to data subject requests where legally required
Requests will be processed subject to verification and applicable legal limitations
10. Data Retention and Deletion
Data will be retained for the duration of the service agreement
Upon termination, data will be returned or deleted upon written request, unless retention is required by law
11. Cross-Border Data Transfers
Data may be processed or stored on servers located in India or other jurisdictions
Appropriate safeguards will be applied for cross-border transfers
12. Audit and Compliance
The Company shall make reasonable information available to demonstrate compliance
Audits, if any, shall be subject to prior notice and confidentiality obligations
13. Liability and Indemnity
Each party is responsible for its own compliance obligations
Liability shall be limited as per the Terms & Conditions
14. Term and Termination
This DPA remains in effect for the duration of the service agreement
Termination of services terminates this DPA
Referral Policy
This Referral & Affiliate Policy (“Policy”) governs the referral program offered by Grawio.in. It defines eligibility, commission maturity, payout conditions, and disqualification rules.
Participation in the referral program constitutes full and unconditional acceptance of this Policy, along with the Terms & Conditions.
2. ELIGIBILITY TO PARTICIPATE
Only registered users with a verified account are eligible.
The Company reserves the right to:
Approve or reject any referral account
Modify referral eligibility criteria at any time
No entitlement is guaranteed.
3. REFERRAL TRACKING & ATTRIBUTION
Referrals must be completed using the official referral link or code.
Tracking is system-driven and final.
Manual claims or disputes regarding missing referrals will not be entertained.
If the system doesn’t record it, it doesn’t exist.
4. COMMISSION STRUCTURE
Referral commission rates, payout slabs, and limits are defined on the Platform and may change from time to time.
Commissions are calculated exclusive of taxes, discounts, and payment gateway charges.
What you see credited is what you earn.
5. COMMISSION MATURITY RULE (CRITICAL)
Referral earnings will mature only after the successful completion of the 30-day Money-Back Guarantee period of the referred user.
During this 30-day window, referral earnings will remain in “Pending” status.
Only matured commissions are eligible for payout.
This rule is non-negotiable.
6. CANCELLATION, REFUNDS & COMMISSION REVERSAL
If a referred user:
Cancels the purchase, or
Receives a refund within the 30-day refund window
👉 No referral commission will be payable.
Any pending referral earnings linked to such transactions will be:
Automatically cancelled
Permanently forfeited
No money back on cancellations. No exceptions.
7. PAYOUT CONDITIONS
Payouts are processed only after:
Commission maturity
Completion of KYC (if required)
Minimum payout threshold (as defined on the Platform)
Payout frequency and mode (bank transfer, UPI, etc.) are decided solely by the Company.
Processing time is operationally driven.
8. TAXATION & COMPLIANCE
Referral earnings are subject to:
Applicable TDS
GST (if the referrer is GST-registered)
Referrers are solely responsible for:
Declaring income
Filing tax returns
We comply. You account.
9. PROHIBITED ACTIVITIES
The following will lead to immediate disqualification:
Self-referrals
Fake or bulk account creation
Incentivized or misleading promotions
Spam, coupon misuse, or policy abuse
Any activity violating Indian law or platform Terms
Abuse = permanent ban + forfeiture of earnings.
10. SUSPENSION & TERMINATION
We reserve the right to:
Suspend referral accounts
Withhold or reverse commissions
Terminate participation without notice
If integrity is compromised, access is gone.
11. LIMITATION OF LIABILITY
We are not responsible for:
Tracking failures beyond reasonable control
Delays due to banking or technical issues
Maximum liability, if any, is limited to unpaid matured commission only.
12. POLICY MODIFICATIONS
This Policy may be updated at any time.
Continued participation implies acceptance of revisions.
Stay aligned or step out.
Governing Law and Jurisdiction
This DPA shall be governed by and interpreted in accordance with the laws of India. Courts in India shall have exclusive jurisdiction.
Contact Information
Contact us at [support@grawio.in]